MODULE 01
Workflow mapping
Map the full journey from submission to publication, identify handoffs and assign responsibility for routine work, exceptions and communication.
← Back to publishing standards
Publishing standard
Reliable delivery
Operational handoffs that keep editorial and production work on track.
Why it matters
A practical foundation for credible publishing.
A dependable publishing operation makes the path from submission to publication clear. This gives editors confidence, helps authors understand what happens next and supports consistent standards at every handoff.
Journals often experience delivery problems where responsibilities are unclear: a manuscript waits without an owner, production files arrive without the required information, or authors do not know why publication has slowed. A well-designed operating model makes status, ownership and exceptions visible.
Core areas
The operating details that make the difference.
01
Defined editorial, production and author-communication handoffs
02
Quality checks before publication
03
Clear ownership of schedules, status and exceptions
Service modules
Detailed support, from design through delivery.
Harrowell combines strategic structure with the practical work that keeps a journal moving. The modules below can be delivered as a focused project or as part of an ongoing service.
MODULE 02
Production coordination
Manage copyediting, typesetting, proofing, author corrections and final checks so that production work is visible and sequenced effectively.
MODULE 03
Author experience
Set clear communications, status updates and response routes that reduce uncertainty for authors throughout review and production.
MODULE 04
Service performance
Use practical reporting to review volume, turnaround, backlog and recurring blockers, then improve the processes that are slowing delivery.
How Harrowell supports it
Support designed for the way journals actually work.
- 1
Coordinate manuscript and production workflows
- 2
Manage author communication and proof stages
- 3
Maintain issue planning and publication schedules
- 4
Review operational performance and improve bottlenecks
What good looks like
The outcomes a stronger operating model should create.
- Fewer unclear handoffs and stalled manuscripts
- A clearer experience for authors and editors
- Production work is planned and quality-assured
- Operational performance can be reviewed with evidence
Questions to work through
A practical starting point for your team.
- 1
Can we see who owns every stage of a manuscript?
- 2
Where do delays and exceptions occur most often?
- 3
How do authors receive status information and support?
Explore the service model