MODULE 01
Service design
Define the service scope, responsibilities, escalation routes and working rhythm so that every party knows how the partnership operates.
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Publishing standard
Accountable partnership
Clear responsibilities, reporting and regular review across the service.
Why it matters
A practical foundation for credible publishing.
Long-term publishing partnerships work best when expectations are explicit. Shared planning, visible reporting and regular reviews create the conditions for a service to stay useful as a journal’s needs change.
A partnership is not simply a contract and a list of tasks. Journal owners need visibility of operational performance and priorities; service teams need clear authority and decision routes; editorial teams need to know who can resolve an issue. Good governance brings these views together.
Core areas
The operating details that make the difference.
01
Defined service responsibilities and decision points
02
Regular reporting on delivery, priorities and risks
03
Development planning that aligns with journal objectives
Service modules
Detailed support, from design through delivery.
Harrowell combines strategic structure with the practical work that keeps a journal moving. The modules below can be delivered as a focused project or as part of an ongoing service.
MODULE 02
Operational reporting
Provide focused reporting on volume, delivery, active issues, risks and decisions—information that helps teams act rather than simply measure.
MODULE 03
Review & governance
Set regular operational and strategic reviews with the right participants, clear actions and a shared record of agreed priorities.
MODULE 04
Development planning
Translate journal objectives into practical improvement work across operations, technology, editorial support and publishing development.
How Harrowell supports it
Support designed for the way journals actually work.
- 1
Agree a practical service model and governance rhythm
- 2
Provide operational reporting and review meetings
- 3
Track agreed actions and development priorities
- 4
Adapt support as a journal or portfolio evolves
What good looks like
The outcomes a stronger operating model should create.
- Responsibilities are visible and workable
- Journal owners have clearer service oversight
- Issues can be escalated and resolved more effectively
- The partnership can evolve with the journal’s needs
Questions to work through
A practical starting point for your team.
- 1
What is included in the service, and who owns each decision?
- 2
What reporting helps us manage the journal effectively?
- 3
How do operational issues become planned improvements?
Explore the service model